LivaChat Laravel LiveChat Application

1. Email Campaigns
2. Users List
3. Templates

• Email campaigns are custom emails designed to engage customers effectively. The campaign data is stored in a structured table format with the following fields:

• The Email Campaigns table includes the following columns:
  Sl. No : Serial number of the campaign.

• Title : The title of the created campaign.

• Status: Indicates whether the campaign is scheduled for a specific time or sent immediately.

• Scheduled: Specifies if the campaign is scheduled (Yes/No).

• Users: Displays the number of users the campaign email was sent to.

• Actions: Contains a delete option to delete the campaign.

Campaign Creation:

• Above the email campaigns table, a Create Email Campaign button is available. Clicking this button redirects you to the Create Campaign page, which provides the following fields to configure your campaign:

• Choose Template : A dropdown to select from previously created email templates.

• Choose Type (Required) : A dropdown to select the target audience for the campaign. Options include:

  1. All Users
  2. Batch
  3. Live Chat Users
  4. Newsletter Users
  
  Based on the selected type, an additional dropdown appears to specify the relevant users.

• Mail Subject (Required): The subject line of the email.

• Email Body: The content of the email.

• Schedule Campaign:

  1. A date and time input field to schedule the campaign.
  2. If left empty, the campaign will be sent immediately.
  3. If a date and time are specified, the campaign email will be sent at the chosen time.

• Unsubscribe Link: Must be included in the email body.
  When clicked, users can opt-out of receiving future campaigns.

• The Users List page displays a comprehensive list of all application customers, allowing for effective user management. The list is organized in a table format with the following fields:

• Sl. No : Serial number of the user.

• Email : The customer's email address.

• Source : Indicates how the customer was added, such as through Live Chat, Newsletter, Created by Admin, or Imported Batch.

• Batch Name : Displays the batch name if the user was imported using the "Import Users" feature; otherwise, it will be null.

• Created At : The date the user's details were added.

• Subscription Status : An on/off switch that allows the admin to manage the user's subscription. If a user unsubscribes, this status is automatically turned off.

• Actions : Contains a delete button to remove a user from the list.

User Creation

• Above the Users List table, two buttons are provided to manage user creation:

• Add User :

  Clicking this button opens a modal popup with two fields

  1. Email*: The email address of the user (required).

  2. Batch Name: The name of the batch the user belongs to.

• Import Users :

  Clicking this button redirects you to the User Import page.

  On this page, you will find

  1. Batch Name : Field to specify the batch name for the imported users. If left blank, the current date is used as the batch name.

  2. File Upload : Field to upload a file containing the list of users.

• A sample file is available below the file upload field. You can download this sample, fill in the user email addresses, and upload the file.

• Upon upload, all users in the file will be imported into the application under the specified or default batch name.

• These features provide flexibility for managing and adding users efficiently.

• The Templates section, part of the Email Campaigns, displays all email templates in a tabular format. The table includes the following columns:

• Sl. No : Serial number of the template.

• Title : The title assigned to the template.

• Created At : The date when the template was created.

• Actions : Contains Edit and Delete buttons for managing templates.

Creating Templates

• The Templates section, part of the Email Campaigns, provides a convenient way to manage and create predefined email messages for campaigns.

• Above the templates table, there is an Add Template button.

• Adding A Template :

  Clicking the Add Template button redirects you to the Add Template page, where you will find the following fields:

  1. Template Title : A reference name for the template, displayed in the templates table and during campaign creation.

  2. Email Subject : The subject line for the email campaigns using this template.

  3. Email Body : The content of the email. An unsubscribe link must be included, allowing users to opt out of receiving future emails.

• Benefits of Using Templates :

  Templates serve as predefined messages, enabling you to create and send email campaigns quickly and efficiently. By selecting an existing template while creating a campaign, you can significantly reduce the time spent drafting emails. Additionally, templates can be styled and customized to match the type and purpose of each campaign.